Governing Framework & Guidelines

• This Grievance Redressal Portal functions in accordance with the UGC (Redressal of Grievances of Students) Regulations and applicable directions issued by the Government of India and the Government of Assam.
• All grievances are examined by the institutional Grievance Redressal Committee in a fair, transparent, and time-bound manner.
• Anonymous, incomplete, or frivolous grievances may not be taken up for consideration.
• The expected response time may vary depending on the nature and complexity of the grievance.

Terms & Conditions of Submission

• The complainant must ensure that all information provided is accurate, complete, and factually correct.
• Supporting documents, if uploaded, shall be used only for official verification and record purposes.
• Submission of false, misleading, or fabricated information may attract action as per institutional rules and regulations.
• By submitting a grievance, the complainant agrees to abide by the decision of the Grievance Redressal Committee.

Confidentiality & Data Protection

• All personal information submitted through this portal shall be treated as confidential.
• Data shall be accessed only by authorised officials and used strictly for grievance redressal purposes.
• The institution follows applicable data protection and privacy norms.

Grievance Redressal Cell – Contact Details

Mahatma Gandhi College Chalantapara

Grievance Redressal Committee

Email: mgcollegechalantapara@gmail.com

Office Hours: 10:00 AM – 4:00 PM (Working Days)